Caldes offer a full telephone support service with all products at no extra cost and welcome your calls.  If you are not able to speak to the right person straight away, please do leave a detailed message and we will get back to you very promptly.  Please also see our main contact us page for any holiday closure information. 

AUGUST HOLIDAY PERIOD: Over the August holiday period, we recommend that you leave a message with our voicemail system as each support call will be dealt with on a first come first served basis.

Alternatively, try our online knowledge base. This is new but we are adding to it daily. 
To use this, CLICK HERE. 

For telephone support  Monday to Friday 9am to 4pm, please call:

Tel: +44 (0)870 420 8348

Fax: +44(0)1844 214 083

  

User support is available from 9am to 4pm Monday to Friday excluding Bank Holidays and Christmas period.  After 4pm we may still be available, but existing support issues from earlier in the day are given a priority. 

Most Caldes staff are able to offer support on all products, although occasionally a specialist consultant may be required.

All products come fully inclusive of support, maintenance, replacement software and upgrades. 

For products purchased outright, this is for 12 months and then you automatically invited to renew at a percentage of your purchase price for another 12 months.  The percentage is higher if you do not renew each year.

For leased products this is fully inclusive for as long as you lease the products.

Training is available on all products. Please allow at least 2 weeks notice.

Please see the "Contact us" above for phone numbers and further information.

Please note that our 0800 number cannot be used for support.

 

24 HOUR EMERGENCY PHONE NUMBERS

Please see the news on the home page for any known service issues.

Please see the log in page of your software for emergency phone numbers and instructions.