Caldes offer a comprehensive range of support services, at no extra cost.

KNOWN ISSUES

See the link on the left for the status of any current known issues.

TELEPHONE SUPPORT

OFFICE HOURS: Telephone support is available during office hours (see our support hours and availability section below for details.)

VOICEMAIL: On occasions we can become very busy, so if you are not able to speak to the right person straight away, please do leave a detailed message and we will get back to you very promptly.  (If you don't leave a message you wont be in the queue and we can't get back to you.) 

365 / 24 / 7 URGENT ISSUES: For very urgent issues, you can also leave a message outside office hours as we do monitor them regularly, via blackberry.  We also recommend that you view our online knowledge base below.  If your query can wait until working hours however, that is appreciated and helps to ensure that genuinely urgent issues are dealt with promptly.

SUPPORT NUMBER: Tel: +44 (0)870 420 8348

365 / 24 / 7 SEARCHABLE ONLINE KNOWLEDGE BASE

Try our comprehensive online knowledge base covering all of the regular support issues that we receive, like logging in problems, etc.  We add to this constantly and our support staff even use it to refer to, so please do take a look.

To use this, CLICK HERE. 

SUPPORT HOURS AND AVAILABILITY

User support is available from 9am to 4pm Monday to Friday excluding Bank Holidays and Christmas period.  After 4pm we may still be available, but existing support issues from earlier in the day are given a priority. 

Most Caldes staff are able to offer support on all products, although occasionally a specialist consultant may be required.

Outside these times, if you have a very urgent issue, please leave a message and we will get back to you ASAP. Also try our online knowledge base above.

ARE YOU REGISTERED FOR SUPPORT?

All products come fully inclusive of support, maintenance, replacement software and upgrades. 

For products purchased outright, this is for 12 months and then you automatically invited to renew at a percentage of your purchase price for another 12 months.  The percentage is higher if you do not renew each year.

For leased products this is fully inclusive for as long as you lease the products.

TRAINING

Training is available on all products. Please allow at least 2 weeks notice.

Please see the "Contact us" above for phone numbers and further information.

Please note that our 0800 number cannot be used for support.

24 HOUR EMERGENCY PHONE NUMBERS

Please see the news on the home page for any known service issues.

Please see the log in page of your software for emergency phone numbers and instructions or leave a message on our voice mail (as detailed above.)